0800 118 2988
Kenchi Blade provide the highest quality standards, reliability and service with every product offered. We supply professionals who demand the best quality at the competitive prices. Our scissors are made from the highest grades of Japanese steel alloys to produce professional products. All scissors come with a minimum warranty of 10-15 years, Damascus scissors come with a lifetime warranty as standard. With this warranty your scissors are 100% guaranteed to be free from any manufacturing defects including craftsmanship and its parts.
Scissors that have been abused, destroyed or damaged by a non Kenchi Blade sharpener or scissors that have been poorly maintained, misused and or over-worn will not be covered by this warranty. It is extremely important to care for your scissors and maintain them accordingly to the outlines in the scissor care guide in order to receive our warranty service.
Barber Razors and hair razors are non refundable due to COVID and health and safety.
Scissor Care & Maintenance
Due to the unique blade design, Kenchi Blade scissors must be maintained as outlined below. Care and maintenance is the key element in achieving maximum performance from your scissor. Failure to perform proper care and maintenance on a daily basis will most likely result in a damaged scissor and unsatisfactory performance. Maintained properly, a Kenchi Blade scissor will perform incredibly welland last for many years.
Using a genuine leather cloth, thoroughly wipe your shears and blades after every cut. This will reduce build up of chemicals and debris, which may adversely affect the performance of your scissors throughout your workday. At the end of the day make certain your scissor are thoroughly dry between the blades.
After cleaning and drying your scissor, carefully open to a 90 degree angle. Put one or two drops of oil provided with your scissor into the “joint”. It assists the cleaning process by washing out dirt and debris from under the pivot and leaves a wax like coating. This should be done at least once a workday.
Why Oil and Clean Daily?
Daily oiling and cleaning will enhance the performance and extend the cutting life of your scissor. Regular cleaning and lubrication protects against rust and deterioration from chemical/moisture contact in the salon or barbershop environment, build up of bacteria attracting debris in the interior pivot and blade area, reduces friction from blade movement, and prolongs sharpness.
Adjusting Tension (Balancing)
Adjusting tension is an important part of getting the best results from your scissor. If the tension is too loose, it will allow your scissor to fold the hair. If it is too tight, it will cause unnecessary wear and user fatigue. To test for tension, hold the scissor with the tips pointed upward. Lift one handle up so the blade is in a ninety-degree angle and let the blade fall closed. If the blade falls completely closed the tension is too loose. Rather, it should close about two thirds of the way.
When your scissors are not being used, keep blades in a closed position. This will reduce the chance of nicking and accidental damage to the blades. Never use magnets to hold scissors in storage. This can magnetise the blades attracting undesirable dust and other particles. How you store your scissor is very important. For adequate protection and ease of travel, you should store your scissor in the case provided. They should be secured in one position. Leather is the material that is most recommended for storage.
Your scissor, if maintained properly, will have a very long lasting edge. When the time does come for re-sharpening, the process must be done carefully through our professional sharpening service that has the facility and experience to sharpen high quality Japanese style scissor. We cannot take responsible if you use another sharpening provider and the scissors have not been correctly serviced. Warranty will be void if improper sharpening damages your scissor.
Japanese Sharpening service
We guarantee a professional hand sharpening service by in-house Japanese technicians and promise returned signed for Royal Mail First Class Recorded Delivery service. We welcome all makes of scissors for service. This includes cleaning, inspection, sharpening, polish, balance, tension, bow set and oiling.
Please email us and provide full details of your scissor, make, model, size and any other details which you feel are relevant at email@example.com
Prices vary from £38.00 to £60.00 GBP per scissor. You are responsible for paying for your own postage and packaging, these costs are non-refundable. Items should be sent via Royal Mail Signed For or Royal Mail Special delivery in a secure, padded package to Kenchi Blade, 483 Green Lanes, London N13 4BS. We recommend if you are posting an item over £50, you should consider using a trackable shipping service such as Royal Mail Special Delivery Guaranteed as this will include compensation. Items are sent at owner’s risk. Kenchi Blade accepts no responsibility for items lost or damaged in transit.
Payment should be made in full upon receipt of your scissor(s) within three working days. Failure to make full payment incurs a late payment charge of £20.00 and the matter may also be taken further to recover full costs.
If applicable, items returned by KenchiBlade will be sent via Royal Mail Signed For delivery or, items can be sent via Royal Mail Special delivery at the request of the owner. Postage costs apply.
Replacement parts are chargeable at extra costs, we notify you if parts need replacing.
Personalised Scissor Lasering / Engraving
Personalise your scissors with your name or a message. We personalise all brands of scissors with ceramic laser marking technology for a damage-free, clear and permanent mark. All markings will be on the top outer blade (finger rest side) unless otherwise specified.
35.00 GBP per scissor (up to 20 characters / free return by 1st Class Recorded)
You are responsible for paying for your own postage and packaging, these costs are non-refundable. We recommend if you are posting an item over £50, you should consider using a trackable shipping service such as Royal Mail First or Second Class Recorded Delivery or Special Delivery Guaranteed, as this will include compensation.
Do’s and Don’ts
- Clean, dry and lubricate your scissor at the end of each workday.
- Check your scissor for adjustment (tension), at least once each day.
- Check your scissor for sharpness at least once each month.
- Handle your scissor with gentle care. Protect the edges from everything except clean hair.
- Store and transport your scissor in the case they came in or in a leather case/holster.
- Don’t use your scissor when they are nicked from dropping.
- Don’t store your scissor when dirty.
- Don’t “throw” your scissor in a drawer when not in use.
- Don’t let your scissor come into contact with any comb sterilisation, perm or colour solution; it may cause corrosion and other damage to your scissor.
For further questions/concerns please contact us at firstname.lastname@example.org
Item returns, refund requests and exchanges will only be accepted in the following cases. If:
- the item(s) are faulty or damaged upon arrival
- the item(s) is in its original condition, is not damaged or missing parts (for reasons not due to our error), unused (hygiene reasons) and returned in the original packaging
- the order(s) received are incorrect to the purchased item(s)
- the item(s) is no longer available. This is rare however, may occur in special, and bespoke orders, In such a case, Kenchi Blade shall issue the customer a full refund for the item or credit the amount for a future purchase(s)
Unfortunately, personalised and custom made items are non-refundable.
How long do I have to return my item(s)?
If you are a UK customer you have 14 calendar days to return your item(s) for any of the reasons listed above. This two week period begins from the day you have received the item(s) in your order. If the cancellation period is exceeded we will not be able to offer you a refund or exchange.
How do I return my item(s)
To return your item(s) using our hassle free two step return process.
- Re-pack your item(s) in the original packaging and place this in a secure, padded package and return to Kenchi Blade, 483 Green Lanes, London N13 4BS.
- Your package should be sent via Royal Mail either by First or Second Class Recorded Delivery. Remember to obtain proof of postage, you may need to use this as evidence of your return.
My item(s) is/are faulty
Please return your item(s) to us within seven days after finding the fault and remember to get in touch before returning. Please do not use any faulty items after finding the fault, or we may not be able to provide a refund or exchange.
I purchased a sale item(s) can I return it?
Only full priced items may be returned, unfortunately sale items cannot be refunded or exchanged unless damaged or faulty.
Do I need to pay postage and packaging costs to return my item(s)?
You are responsible for paying for your own postage and packaging, these costs are non-refundable. We recommend if you are posting an item over £50, you should consider using a trackable shipping service such as Royal Mail Special Delivery Guaranteed, as this will include compensation.
What happens when you receive my returned item(s)?
Once your item(s) is received and inspected, we will endeavour to either repair, or exchange your item(s) for another product to the same value within 14 days. Your refund will be processed within 14 calendar days. If for some reason your return is unsuccessful you will be notified.
I haven’t received my refund
If you haven’t received a refund after 14 days, please contact us at email@example.com.
How do I return an item outside the UK?
For international shipments, items may not be returned or exchanged except in the case of defective or incorrect items (listed in above). You are responsible for paying for your own postage and packaging, these costs are non-refundable.
How long will it take for my item(s) to arrive?
Please allow expect up to four weeks for delivery. Personalised and custom made item(s) may take up to six weeks to arrive.
What happens if my items are confiscated by Customs and Excise?
Kenchi Blade will not be held liable for any items confiscated by customs officials in the customer’s country of residence. The customer must bear any customs or import duties that apply in his/her country.
These above terms and conditions are subject to change at anytime. Any major policy changes will be stated on our site. Non-compliance with any of the above policies may be permitted upon the mutual consent to the customer. Any item of contention not covered by the above “Terms and Conditions” is to be resolved amicably through the mutual consent and agreement of Kenchi blade and mail company. Privacy guaranteed: The ordering and purchasing information, and all other personal information you provide for your order will never be sold, rented, or revealed to any party not involved in processing your order. Complete confidentiality will be maintained.