Shipping & Returns

Returns Policy
Item returns, refund requests and exchanges will only be accepted in the following cases. If:

the item(s) are faulty or damaged upon arrival
the item(s) is in its original condition, is not damaged or missing parts (for reasons not due to our error), unused (hygiene reasons) and returned in the original packaging
the order(s) received are incorrect to the purchased item(s)
the item(s) is no longer available. This is rare however, may occur in special, and bespoke orders, In such a case, Kenchi Blade shall issue the customer a full refund for the item or credit the amount for a future purchase(s)

Unfortunately, personalised and custom made items are non refundable.

How long do I have to return my item(s)?

If you are a UK customer you have 14 calendar days to return your item(s) for any of the reasons listed above. This two week period begins from the day you have received the item(s) in your order. If the cancellation period is exceeded we will not be able to offer you a refund or exchange.
How do I return my item(s)
To return your item(s) using our hassle free two step return process.

Re-pack your item(s) in the original packaging and place this in a secure, padded package and return toKenchi Blade, 483 Green Lanes, London N13 4BS.
Your package should be sent via Royal Mail either by First or Second Class Recorded Delivery. Remember to obtain proof of postage, you may need to use this as evidence of your return.

My item(s) is/are faulty
Please return your item(s) to us within seven days after finding the fault and remember to get in touch before returning. Please do not use any faulty items after finding the fault, or we may not be able to provide a refund or exchange.

I purchased a sale item(s) can I return it?
Only full priced items may be returned, unfortunately sale items cannot be refunded or exchanged unless damaged or faulty.

Do I need to pay postage and packaging costs to return my item(s)?
You are responsible for paying for your own postage and packaging, these costs are non-refundable. We recommend if you are posting an item over £50, you should consider using a trackable shipping service such as Royal Mail Special Delivery Guaranteed, as this will include compensation.

What happens when you receive my returned item(s)?
Once your item(s) is received and inspected, we will endeavour to either repair, or exchange your item(s) for another product to the same value within 14 days. Your refund will be processed within 14 calendar days. If for some reason your return is unsuccessful you will be notified.

I haven’t received my refund
If you haven’t received a refund after 14 days, please contact us at info@kenchiblade.com.

International Customers

How do I return an item outside the UK?
For international shipments, items may not be returned or exchanged except in the case of defective or incorrect items (listed in above). You are responsible for paying for your own postage and packaging, these costs are non-refundable.

How long will it take for my item(s) to arrive?
Please allow expect up to four weeks for delivery. Personalised and custom made item(s) may take up to six weeks to arrive.

What happens if my items are confiscated by Customs and Excise?

Kenchi Blade will not be held liable for any items confiscated by customs officials in the customer’s country of residence. The customer must bear any customs or import duties that apply in his/her country.